Service & Customer care

Our clients and customers come first, this is a core value at Acmon and is something we value and take seriously. Customer care for Acmon systems is an entire set of processes and activities that come together in order to experience the ultimate journey when it comes to partnering with the organization.

Acmon’s team provides in every project, fast and reliable service in order to keep productin lines running. From the very first approach with our firm our experience personnel are right next to you bringing together a full set of operation interfaces, constraints notifications and accurate budgets to reach the best fit solution to your individualized needs.

Our Customer Care department guarantees trouble-free operation wherever your plant is located. For Acmon “commissioning” is not the end but the start of our partnership guaranteeing the continuity of your production.

Tailor-made service solutions could be offered according to your needs and potentials:

  • Training and go live support
  • Technical support & repairs
  • Annual maintenance contracts based on your installation your operation shifts, your company’s resources
  • Remote support through a help desk with your software engineer
  • Prepaid support packages
  • Support line for immediate trouble shooting 12/5 or even 24/7
  • A combination bunch out of the aforementioned

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