Service & Customer care

“Care” is at the core of Acmon “Customer Care” “Employee Care” ‘’Environmental Care’’. Such core values puts our clients and customers first, however we take care of our employees and thus they take care of you in the best way possible. Customer care for Acmon systems is an entire set of processes and activities that come together in order to experience the ultimate journey when it comes to partnering with the organization.

From the initial consultation to the final installation as well as after sale support, our people are by your side every step of the way with a friendly and constructive approach. From the very first approach with our firm our experienced personnel are right next to you bringing together a full set of operation interfaces, constraints notifications and accurate budgets to reach the best fit solution to your individualized needs. We also strive to bring new ideas into designs to improve the environmental footprint of the plant to allow our customer plants to be less onerous to the environment whilst at the same time we often find this reduces the plant operating costs.

Our Customer Care department guarantees trouble-free operation wherever your plant is located. For Acmon “commissioning” is not the end but the start of our partnership guaranteeing the continuity of your production.

Our success is measured by years of relationship with our customers and not by our annual turnover. This is why we have developed tailor made modules for:

  • Training and go live support
  • Technical support & repairs
  • Annual maintenance contracts based on your installation your operation shifts, your company’s resources
  • Remote support through a help desk with your software engineer
  • Prepaid support packages
  • Support line for immediate trouble shooting 12/5 or even 24/7
  • A combination bunch out of the aforementioned

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